University of Liverpool Case Study
The University of Liverpool is a public university based in the city of Liverpool, England. Founded as a college in 1881, it gained its royal charter in 1903 with the ability to award degrees and is also known to be one of the six original ‘red brick’ civic universities. It comprises four faculties organised into 130 departments and schools. It is a founding member of the Russell Group, the N8 Group for research collaboration and the university management school is AACSB accredited. Ten Nobel Prize winners are amongst its alumni and past faculty and the university offers more than 230 first degree courses across 103 subjects.
Operational Excellence
100% of HR data requests successfully delivered since the introduction of the MakoData solution in 2018. HR MI team now skilled on a modern and future-proofed technology, removing the dependence on the IT department for HR data needs without needing to grow the HR team.
Tactical Flexibility
Ability to generate rapid insights around critical focus areas such as staff turnover and sickness absence reporting, including the advanced notice for changes in pay entitlements related to occupational absence.
Strategic Insights
Powerful HR management dashboards and analytics rolled out across the University, including to senior management and heads of faculty and departments. HR are empowered to use HR data to influence and drive University workforce planning and other strategic initiatives.
The Challenge
The University spent a number of years successfully implementing a fully integrated HR platform and were at a point of having all of their HR data in one system. The University were at a stage whereby they wanted to maximise the use of their HR data and the insights it would bring. However, a number of challenges existed:
- Growing volume and complexity of HR data requests from the University
- Very limited visual management information capabilities
- Multiple reporting technologies causing complexities and lack of consistency
- Heavy dependence on IT resources to deliver on HR data needs
- Difficulty in delivering more complex HR metrics needed to meet strategic HR needs
Why MakoData
University of Liverpool chose MakoData for a number of reasons. They wanted a ‘one stop shop’ to meet all of their HR reporting challenges. They wanted industry specific HR Analytics expertise and they also wanted a trusted, proven and cost-effective solution that was ready to go. With all of these requirements in mind, MakoData was the obvious choice.
The Results
The MakoData approach meant that our all of the University’s challenges were met and early success was achieved. MakoData delivered all of the standard HR metrics out of the box and then configured the solution to meet the University’s needs. This was achieved over a few short months.
In partnership with MakoData, University of Liverpool are now driving positive outcomes from their HR data like never before. As well as delivering quickly on all operational HR data needs, the University’s HR function are now delivering meaningful strategic insights to key internal stakeholders. This is putting HR data at the forefront of workforce planning initiatives, helping to better understand and manage absence and sickness, driving L&D investment and initiatives, and providing predictive as well as reactive analytics capabilities around fundamental focus areas such as gender pay gap reporting.
The results include:
- 100% of HR data requests met in past 12 months through MakoData solution
- Operational reporting fully serviced through MakoData
- Removed dependence on IT
- Complex HR metrics now available
- Now rolling out strategic HR information to Heads of Schools/Faculties
- Migrated from existing reporting technologies
What Our Customers Say
Discover what our customers have to say about their experience with us. Real feedback from real people who trust our products and solutions.
“We chose MakoData because of their HR thought leadership, their ready to go solution and their extensive experience in the HR Analytics space”
“At the University of Liverpool, we wanted to migrate from Oracle Discoverer to a World leading Analytics tool. We engaged with MakoData on their solution. Not only did they make the process painless, we ended up with one tool that managed our operational, complex and strategic reporting. This allowed us to concentrate on one skill set.”
“We are now able to gain insight from our HR data, respond to the University needs and provide strategic HR insights to our customers.”
“We needed to see and understand our HR data to influence our HR innovations within the University but did not have the tools to get us there.”
