Frequently Asked Questions
Explore answers to common questions about MakoData’s HR and payroll analytics solutions, implementation process, and support services. Whether you’re looking to better understand how we transform complex people data into meaningful insights or need guidance on getting started, this section is here to help you make informed decisions with confidence.
MakoData is an HR and payroll analytics platform that turns your workforce data into actionable insights. We help organisations make better business decisions while supporting every HR and payroll need with accurate, reliable results.
MakoData consolidates data from all your HR systems and presents it through interactive dashboards. You can spot trends, uncover insights, and make informed decisions in real time, without storing your data outside your systems.
MakoData is designed to be used across the entire organisation. From C-suite executives and HR managers to operational users such as payroll administrators, the platform provides insights that support decision-making and usage at every level.
Any organisation, regardless of size or industry, can use MakoData. Our platform supports operational reporting, legislative compliance, and many other deep need items for long-term workforce planning.
MakoData can connect to your existing HR and business systems, bringing together data from multiple sources in one place. We have extensive experience working with a wide range of platforms and have successfully integrated with many different systems, making it easy to combine and analyse your workforce data.
MakoData covers all aspects of HR and payroll reporting, including HR, payroll, pensions, learning & development, recruitment, pay equity, and legislative compliance. The platform also supports predictive and prescriptive analytics, helping organisations gain insights for both daily operations and long-term strategic planning.
Insights are presented through interactive dashboards and visualisations that make complex data easier to understand and act on. MakoData combines detailed operational listings with visually engaging dashboards and reports, designed to be clear, accurate, and easy to interpret so users can quickly find the information they need.
Yes. MakoData goes beyond reporting by explaining what is happening in your data, why it’s happening, and how to act on it, helping leaders make confident, informed decisions.
Getting started with MakoData typically takes just a few short weeks. The platform is designed as a turnkey solution, with a quick implementation process tailored to your organisation’s needs so you can begin generating insights without delay.
No. MakoData is designed for business users, making it easy for HR teams and leaders to explore insights without advanced technical skills. We provide training during implementation and offer a full training program for those who want to further expand their analytics capabilities over time.
Yes. HR, finance, and leadership teams can collaborate using shared insights. Access is controlled, so users only see the data they’re authorised to view.
By consolidating and visualising workforce data, MakoData enables organisations to move from reactive reporting to proactive, insight-driven decision making.
Yes. MakoData is built with security and data protection as a top priority, ensuring sensitive workforce information is handled safely at all times. We also provide a full security questionnaire for all users, giving organisations confidence in how their data is managed and protected.
Customers receive support during onboarding and throughout their use of the platform to ensure they get maximum value from their workforce data. We offer proactive “how-to” support, not just break-fix assistance, so you can get help with generating reports and making the most of the platform. Over 95% of support requests are answered within 30 minutes, ensuring fast and reliable assistance when you need it.
Organisations can contact the MakoData team or book a demo through our website. We’d be happy to show you the platform and discuss how it can support your workforce analytics needs.
