Services

We are there every step of the way to support our Customers on the full lifecycle of their HR Analytics journey and beyond.

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Get up and running


Because our solution is ‘Out of the Box’, we get you up and running in a matter of days. This ensures that you get immediate value from your HR Analytics investment.

Our ready-to-go solution means that you are not exposed to a long, costly and risky data project. We install, we train and we go live. This ensures you are focused on what the data is telling you. We help you SEE and UNDERSTAND your HR data in a matter of days to ensure that you get positive business outcomes in the short term and show immediate success.

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Customise


Everybody’s business is different. We stay laser focused on your desired business outcomes by customising to your data needs.

To ensure you get the maximum value from our solution, we engage with you on how you see the world. We form a partnership and ensure that you get the data in a way that makes sense to your needs.

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Other Data


Including non-HR data alongside your HR data is very important to get the ‘full picture'. At MakoData we help you plug into that data to maximise your investment.

To get the 360 degree view of your HR data, organisations generally need to view the HR data alongside non-HR system data. This may include performance, financial, costing or productivity data. MakoData not only provide a full suite of HR metrics, we also help you integrate your non-HR data into our solution to bring you a more wholistic view of your data, thus allowing for more informed decisions.

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Support Services


MakoData provide dedicated Support Services to our customers with tailored Service Level Agreements to meet your business needs

At MakoData we realise that you will need help on your HR data discovery roadmap. From guaranteed response times to Data Discovery knowledge base, we provide it.

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Updates & Training


We provide regular product updates in line with formal releases to keep you up to date. We also provide classroom, online and on-site training services to our customers.

As standard with MakoData and Tableau products, you are entitled to regular updates to the data discovery tool, the data layers and standard visualisations. We also provide training on all elements ranging from ‘Where To Start’ to ‘Executive Dashboarding’. Training services are flexible and can be provided online, in the classroom and onsite, depending on your specific needs.

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