University of Liverpool Case Study

Read how the University of Liverpool used MakoData to successfully unleash the power of their HR data!

Key Points

Operational Excellence

100% of HR data requests successfully delivered since the introduction of the MakoData solution in 2018. HR MI team now skilled on a modern and future-proofed technology, removing the dependence on the IT department for HR data needs without needing to grow the HR team.

Tactical Flexibility

Ability to generate rapid insights around critical focus areas such as staff turnover and sickness absence reporting, including the advanced notice for changes in pay entitlements related to occupational absence.

Strategic Insights

Powerful HR management dashboards and analytics rolled out across the University, including to senior management and heads of faculty and departments. HR are empowered to use HR data to influence and drive University workforce planning and other strategic initiatives.



  • Name

    University of Liverpool

  • Size

    12,000+ Employees

  • Industry

    Higher Education

  • Location

    Liverpool, United Kingdom


The University of Liverpool is a public university based in the city of Liverpool, England. Founded as a college in 1881, it gained its royal charter in 1903 with the ability to award degrees and is also known to be one of the six original ‘red brick’ civic universities. It comprises four faculties organised into 130 departments and schools. It is a founding member of the Russell Group, the N8 Group for research collaboration and the university management school is AACSB accredited. Ten Nobel Prize winners are amongst its alumni and past faculty and the university offers more than 230 first degree courses across 103 subjects.



We needed to see and understand our HR data to influence our HR innovations within the University but did not have the tools to get us there.Angela Hitchen,Head of HR Systems and Data



The University spent a number of years successfully implementing a fully integrated HR platform and were at a point of having all of their HR data in one system. The University were at a stage whereby they wanted to maximise the use of their HR data and the insights it would bring. However, a number of challenges existed:

• Growing volume and complexity of HR data requests from the University

• Very limited visual management information capabilities

• Multiple reporting technologies causing complexities and lack of consistency

• Heavy dependence on IT resources to deliver on HR data needs

• Difficulty in delivering more complex HR metrics needed to meet strategic HR needs



We chose MakoData because of their HR thought leadership, their ready to go solution and their extensive experience in the HR Analytics space.Christian Keegan,HR Systems & Management Information Manager


Why Makodata

University of Liverpool chose MakoData for a number of reasons. They wanted a ‘one stop shop’ to meet all of their HR reporting challenges. They wanted industry specific HR Analytics expertise and they also wanted a trusted, proven and cost-effective solution that was ready to go. With all of these requirements in mind, MakoData was the obvious choice.



The Results

The MakoData approach meant that our all of the University’s challenges were met and early success was achieved. MakoData delivered all of the standard HR metrics out of the box and then configured the solution to meet the University’s needs. This was achieved over a few short months.

In partnership with MakoData, University of Liverpool are now driving positive outcomes from their HR data like never before. As well as delivering quickly on all operational HR data needs, the University’s HR function are now delivering meaningful strategic insights to key internal stakeholders. This is putting HR data at the forefront of workforce planning initiatives, helping to better understand and manage absence and sickness, driving L&D investment and initiatives, and providing predictive as well as reactive analytics capabilities around fundamental focus areas such as gender pay gap reporting.


The results include:


• 100% of HR data requests met in past 12 months through MakoData solution

• Operational reporting fully serviced through MakoData

• Removed dependence on IT

• Complex HR metrics now available

• Now rolling out strategic HR information to Heads of Schools/Faculties

• Migrated from existing reporting technologies


We are now able to gain insight from our HR data, respond to the University needs and provide strategic HR insights to our customers.Keith Watkinson, Interim HR Director


Contact Us

Not only is MakoData the right solution for your HR and payroll reporting and analytics needs now and into the future, but we also provide a level of service that is unrivalled in the HR data analytics space. Contact us today for a personalised tour of our solution.


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